Our Terms and Conditions

These Terms and Conditions govern your use of Instant Casino. By registering an account, depositing funds or placing a bet on our platform, you confirm that you have read, understood and accepted every clause set out below.

Accepting Our Terms

These terms form a binding agreement between you and us, Simba N.V., operating under Curaçao licence OGL/2024/1788/1030. They take effect the moment you create an account, and they remain in force for as long as your account stays open. If you continue to play after we publish an update, the revised version applies to all activity from that point on.

We publish the current version on this page with a revision date at the top. A printed or saved copy is for your records only; the version on instantcasino1.co.uk is the authoritative one. Where any translated version conflicts with the English text, the English version prevails.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and you must be resident in a jurisdiction where online gambling is lawful. We do not accept players located in the USA, Netherlands, France, Belgium, Spain, Germany, Sweden, Israel or Ontario, Canada, regardless of where the account was opened.

One account per person, per household, per payment method. Duplicate accounts are closed and any balances may be forfeited. During registration you must supply accurate personal details and keep them current.

You warrant that all registration data is true, complete and belongs to you personally.
You must not hold more than one account with us at any time.
You are responsible for keeping your login credentials confidential; activity under your credentials is deemed to be yours.
We verify identity and address before the first withdrawal, and we may request documents at any point during the account lifetime.
We may decline a registration or close an account at our discretion where legal or licensing obligations require it.

Deposits and Withdrawals

You may fund your account via Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bitcoin or Tether. The minimum deposit is 20 GBP or the equivalent in your account currency, and we charge no fees on deposits or withdrawals.

Withdrawals are processed to the same method used for deposit wherever technically possible. The minimum withdrawal is 20 GBP, with maximum limits of 10,000 GBP per day and 50,000 GBP per month. Standard processing takes 2 to 6 days depending on the method. We require completed verification, government photo ID, proof of address and payment method confirmation, before releasing a first withdrawal; verification is normally completed within 48 to 72 hours.

An account with no login or transaction activity for 12 consecutive months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts after notifying you, and we will always tell you the amount and timing in advance.

Bonus Rules on Our Platform

Every bonus we offer carries its own specific terms, published alongside the promotion itself. The general rules below apply unless a promotion states otherwise, and where specific and general rules conflict, the specific rules win.

Misusing a promotion, for example by exploiting a technical fault or structuring bets to guarantee bonus conversion, voids the bonus, related winnings and any pending withdrawals connected to it.

Bonus funds must be wagered the number of times stated in the promotion before winnings become withdrawable.
While a bonus is active, the maximum permitted bet is the amount stated in the promotion terms; exceeding it may forfeit the bonus and winnings.
Certain games may be excluded from wagering contribution or forbidden entirely while a bonus is active; the excluded list appears in each promotion's terms.
Bonuses and free spins expire after the validity period stated in the promotion, and unused bonus funds are removed at expiry.
Only one bonus may be active at a time unless a promotion expressly allows stacking.
We may withhold or reclaim bonuses where we reasonably believe the promotion has been misused.

Conduct We Prohibit

Play on our platform must be genuine entertainment activity funded with your own lawful funds. The following conduct is expressly prohibited, and any winnings derived from it may be confiscated and the account closed.

We use fraud-prevention and device-analysis tools, and we cooperate with payment providers and other operators to detect the behaviour described below. If we identify a breach, we will notify you where practical and explain the reason for any action taken.

Fraud, money laundering or the use of funds from criminal activity.
Chargebacks or payment disputes raised in bad faith against deposits lost through genuine play.
Multi-accounting or sharing account access with third parties.
Collusion, chip dumping or coordinated play against other players.
Use of bots, automated betting tools or any software that interferes with normal platform operation.
Accessing the platform from a restricted country, including through VPN, proxy or IP-masking tools.
Exploiting software errors or glitches and failing to report them promptly.

Setting Limits and Self Exclusion

You can set deposit limits, loss limits and session reminders in your account settings at any time, and they take effect immediately. You may also request a time-out for a fixed period or full self-exclusion for six months or longer by contacting our support team, which is available 24 hours a day by live chat or at [email protected].

Once self-exclusion is applied, we will close your access, block marketing to you and refund any remaining real-money balance. We will not reopen a self-excluded account during the exclusion period, and attempts to open a new account during that period will be rejected. We also monitor play patterns, and where we notice signs of gambling-related harm we may contact you, suggest limit-setting tools or refer you to independent support organisations including GamCare, BeGambleAware, GAMSTOP and Gambling Therapy.

Closing Accounts and Complaints

You may close your account at any time by contacting support; we will confirm the closure and return any withdrawable balance to a verified payment method in your name. We may suspend or close an account where these terms are breached, where verification cannot be completed, or where licensing or anti-money-laundering obligations require it.

If you have a complaint, contact our support team first; we aim to acknowledge complaints promptly and provide a substantive response. If the matter is not resolved to your satisfaction, you may escalate it to the relevant dispute-resolution body, and we will tell you how to do so on request.

These terms are governed by the laws applicable to our Curaçao licence, and the courts of that jurisdiction have exclusive competence, save where mandatory consumer-protection law in your country of residence gives you additional rights.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, regulation, our licence conditions or our services. Material changes are notified to registered players by email or by an in-platform notice at least 7 days before they take effect, unless a change is required immediately by law or our regulator.

Continuing to play after the notice period means you accept the amended terms. If you do not accept a material change, you may close your account before the effective date without penalty, and we will return your balance under the withdrawal rules above. The date of the latest revision always appears at the top of this page.

Frequently asked questions

When do these terms take effect for my account?

They apply from the moment you register, and any updates apply to your activity from the date we publish or notify them.

Do I have to complete verification before every withdrawal?

No. Full verification, covering identity, address and payment method, is required before your first withdrawal; after that we may request documents only for cause or on regulatory grounds.

Can I hold more than one account to claim several bonuses?

No. One account per person is permitted, and duplicate accounts are closed with possible forfeiture of balances.

How long does a self-exclusion last?

You choose a period of six months or longer. We will not reopen the account during that period under any circumstances.

How will I know if the terms change?

We email registered players or display an in-platform notice at least 7 days before material changes take effect, unless a legal or regulatory requirement demands an immediate change.