Our AML and Verification Policy
Our AML Commitment
We operate under licence OGL/2024/1788/1030 issued by the Curaçao Gaming Authority, and that licence binds us to strict anti-money-laundering and counter-terrorist-financing rules. Every control described on this page exists to keep criminal funds away from our platform and to protect honest players.
Our compliance team applies a risk-based approach: the higher the risk a player or transaction presents, the more scrutiny it receives. We train our staff regularly, we screen players against sanctions and politically-exposed-person lists, and we report suspicious activity to the relevant authorities as the law requires.
When We Verify You
Verification points
Identity checks are not an optional extra; they are a legal condition of playing with us. We verify at three key moments.
- At registration: we confirm your name, date of birth and address details against trusted data sources.
- Before your first withdrawal: full document verification of your identity, address and payment method.
- At set thresholds: if your deposits, withdrawals or betting activity reach levels defined by our internal risk triggers, we may ask you to repeat or extend verification.
| Check | What we need from you |
|---|---|
| Identity | Government photo ID: passport, driving licence or national identity card |
| Address | Utility bill, bank statement or council tax bill issued within the last 3 months |
| Payment method ownership | Photo of the card (middle digits covered) or a bank statement showing the account used |
Step by Step Verification
Verification is handled inside your account, and most players complete it in a single sitting. Upload clear, uncropped photos or scans; blurred edges or cropped corners are the most common reason a document is rejected.
- Open the verification area in your account profile.
- Upload your government photo ID (all four corners visible, in date).
- Upload proof of address dated within the last 3 months.
- Upload proof that the payment method belongs to you, if you have deposited.
- Our compliance team reviews the file, normally within 48 to 72 hours.
- You receive email confirmation the moment verification is complete.
How your documents are protected
Files are transmitted over encrypted connections and stored on access-controlled servers. Only authorised compliance staff can view them, every access is logged, and we never share your documents with third parties except where the law compels us.
Why We Ask About Funds
If your deposits exceed levels set in our risk policy, or if your betting pattern suggests funds beyond your declared profile, we may ask you to show the source of those funds. This is not an accusation; it is a legal duty placed on us by our licence.
Acceptable evidence includes recent payslips, a tax return, a pension statement, dividend or rental income records, or the sale documents for a property or asset. If you gamble with cryptocurrency, we may ask about the origin of the wallet funds. Requests are always specific: we tell you exactly which documents we need and give you time to provide them.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual monitoring. We look for unusual patterns: rapid deposit-withdrawal cycling, activity far outside your normal profile, or attempts to move funds through accounts that do not match your verified details.
Withdrawals follow the same-method rule: funds go back to the same card, wallet or account you used to deposit, up to the amount deposited. Any surplus can be released to a verified alternative method of your choice. Limits are 10,000 GBP per day and 50,000 GBP per month, and typical withdrawal processing takes 2 to 6 days.
| Parameter | Value |
|---|---|
| Minimum deposit | 20 GBP |
| Minimum withdrawal | 20 GBP |
| Daily withdrawal limit | 10,000 GBP |
| Monthly withdrawal limit | 50,000 GBP |
| Withdrawal processing | 2 to 6 days |
When Verification Fails
If a document is rejected, we tell you why and invite you to resubmit. You keep full access to your account while you correct the file.
If you do not complete verification before your first withdrawal, we hold the withdrawal until your documents are approved. Deposits remain possible, but funds stay in your balance. If you never provide the requested documents, or if we find evidence of fraud, mismatched identities or sanctions exposure, we may suspend the account, freeze the balance and, where required, report the matter to the authorities. Suspended balances are held securely until the review concludes; they are never forfeited for late paperwork alone.
Document Storage Periods
We retain your verification records for at least five years after the account closes, as our licence requires. Retention lets us answer regulator and law-enforcement requests and demonstrate that our checks were performed correctly. After the retention period expires, documents are securely destroyed. You may request a copy of the personal data we hold at any time by writing to [email protected].
Frequently asked questions
How long does verification take at Instant Casino?
Our compliance team reviews most submissions within 48 to 72 hours of upload. You receive an email confirmation as soon as your account is fully verified.
Do I need to verify before I can deposit?
No. Basic checks run at registration, but full document verification is required before your first withdrawal, or earlier if your activity reaches our risk thresholds.
Why must withdrawals go back to my deposit method?
The same-method rule prevents money laundering and confirms that funds return to their rightful owner. Any winnings above the amount you deposited can be sent to another verified method.
What happens if my document is rejected?
We explain the reason and let you resubmit. Common fixes include photographing all four corners of your ID and using a proof of address dated within the last 3 months.