Play Safe With Us at Instant Casino
Gambling should stay a form of entertainment you control. On this page we set out the tools we offer, the signs to watch for, and where to find free, confidential help if play stops being fun.
Our Commitment to You
We take your wellbeing seriously, and we build that commitment into the product itself rather than leaving it to willpower. Every account at Instant Casino carries responsible-gaming settings you can adjust yourself, at any hour, without contacting support first.
Our systems review play patterns for early indicators of distress, such as sudden limit increases or extended overnight sessions. When those indicators appear, we reach out with information about our tools, never with judgement. We also run reality-check messages on screen so the time you spend with us stays visible to you.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signs come from what players and their families tell us most often. One sign alone may mean nothing; several together deserve an honest look.
- Chasing losses with larger or more frequent deposits
- Hiding your play, deposits or statements from people close to you
- Borrowing money, or using credit, to keep playing
- Gambling for longer than you planned, again and again
- Feeling irritable, anxious or restless when not gambling
- Neglecting work, studies or relationships because of play time
- Believing a big win will solve money problems
- Lying about the time or money you spend gambling
Tools You Can Use Today
Every tool below is available in your account under Profile, then Responsible Gaming, and each one takes effect immediately. You can tighten any limit instantly; loosening one takes 24 hours so the decision stays considered.
- Deposit limits: cap the amount you can deposit per day, week or month, applied instantly to all payment methods.
- Loss limits: set the maximum you are prepared to lose in a given period, counted separately from deposits.
- Wagering limits: restrict your total stake across games over a day, week or month.
- Session reminders: receive an on-screen pop-up every 15, 30 or 60 minutes showing time played and net result.
- Time-out: pause your account for a short period, from 24 hours to 30 days, with one click.
- Cooling-off: a quieter break of one to six months that closes the account to deposits and play alike.
- Self-exclusion: the strongest tool, closing your account for a fixed term or permanently; see the next section.
Self Exclusion, Step by Step
Durations we support
We offer self-exclusion for 24 hours, 7 days, 30 days, 6 months, or permanently. The exclusion starts the moment you confirm it and cannot be shortened once active.
| Duration | What happens |
|---|---|
| 24 hours to 30 days | Account frozen; no deposits, play or marketing e-mails |
| 6 months | Full closure of play, plus removal from all promotions |
| Permanent | Account closed for good; we also refuse future registrations with the same details |
Your balance and open bets
Any balance remaining when you self-exclude stays yours. We return it to your original payment method, or by bank transfer where the method no longer accepts refunds, within our standard 2 to 6 day withdrawal window. Bets already placed on sporting events stand and settle as normal; winnings are paid out to you, not lost.
Reactivation
After a fixed-term exclusion ends, the account does not reopen by itself. You must contact [email protected] and confirm in writing that you want to return. We then apply a 24-hour reflection period before play resumes, and our team may suggest starting with lower limits. Permanent exclusions are never reversed.
Keeping Children Away
You must be 18 or older to hold an account with us. We verify age through our KYC process, which requires government photo ID before your first withdrawal and processes within 48 to 72 hours, and we close any account that fails verification.
Adults carry the other half of this responsibility. Never leave a session open on a shared device, and consider parental control software such as Net Nanny or Qustodio to block gambling sites entirely on family computers. Our support team can point you to further resources if children in your household have seen gambling content.
Free Help Outside Our Site
Sometimes the most useful conversation is with people whose only job is to help. These UK organisations are free, confidential and independent of us.
| Organisation | Phone | Website |
|---|---|---|
| GamCare | 0808 8020 133 | gamcare.org.uk |
| BeGambleAware | 0808 8020 133 | begambleaware.org |
| GAMSTOP | 0808 8020 133 | gamstop.co.uk |
| Gambling Therapy | (online and live chat) | gamblingtherapy.org |
GAMSTOP deserves a special mention: one free registration excludes you from every UK-licensed online operator at once, which complements the self-exclusion you set with us.
Talk to Us Directly
Our live chat runs 24/7, and any agent can activate limits, time-outs or self-exclusion on your behalf in minutes. For anything you would rather write down, e-mail [email protected] with the subject line Responsible Gaming and our specialist team will respond with the same care and confidentiality we apply to every such request.
Asking for a limit or a break is a sign of control, not weakness. If any part of this page describes your play right now, set one tool today; it takes under a minute and works immediately.
Frequently asked questions
How quickly do deposit limits take effect?
Immediately. Tightening a limit applies the moment you confirm it; loosening one takes 24 hours.
Will I lose my balance if I self-exclude?
No. We return your remaining balance to your original payment method within our standard 2 to 6 day withdrawal window.
Can I reverse a self-exclusion early?
No. Once active, a fixed-term exclusion cannot be shortened. After it ends you must request reactivation in writing and wait 24 hours.
How do I block all UK gambling sites at once?
Register with GAMSTOP at gamstop.co.uk. It is free and excludes you from every UK-licensed online operator simultaneously.